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Leadership, Human Resources & Soft Skills

ILM (The Institute of Leadership & Management)

Level 2 Award in Effective Team Member Skills

Unit Code: 8003-11

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, practical exercises, self-reflection tasks

Certification: ILM

Course Overview:

This course is designed to build the foundational skills and mindset required to be a productive and valued member of any team. It focuses on self-development, understanding team dynamics, and developing a proactive attitude that contributes positively to team success.

Training Objectives:

  • Understand what it means to be an effective team member
  • Reflect on your current strengths and development areas
  • Develop interpersonal skills that support teamwork and collaboration
  • Improve your ability to communicate, cooperate, and contribute within a team
  • Recognize how your attitude and behaviors impact team performance

Training Designed For:

  • Entry-level employees or apprentices
  • New team members in any industry
  • Individuals looking to improve their collaboration and teamwork skills
  • Staff preparing for future leadership roles

Training Program:

  • 8003-230 – Developing Yourself as an Effective Team Member

Understand your role within a team, set personal development goals, and explore how individual behaviors and attitudes influence team effectiveness. Learn how to communicate constructively, take initiative, and support others to build a stronger, more unified team environment.

Level 2 Certificate in Leadership and Team Skills

Unit Code: 8000-21

Delivery: Online, In-Class, or Blended Learning
Method: Lectures, interactive sessions, group discussions, case studies, and practical activities
Certification: ILM

Course Overview:

This course is designed to equip aspiring or newly appointed team leaders with the knowledge, skills, and confidence to lead teams effectively. Through a blend of theory and practical exercises, learners will gain a deeper understanding of workplace communication, customer service, team development, and enterprise awareness—key areas to improve team performance and business results.

Training Objectives:

By the end of the course, participants will be able to:

  • Deliver effective team briefings and manage communication across various channels
  • Improve internal and external workplace communication strategies
  • Understand how to deliver high-quality customer service and meet customer expectations
  • Foster effective team collaboration and resolve team-related challenges
  • Explore various communication methods and apply the most appropriate one in context
  • Understand enterprise culture and how individual roles contribute to business success

 

Training Designed For:

  • Aspiring or new team leaders and supervisors
  • Employees transitioning into leadership roles
  • Professionals seeking to strengthen communication and management skills
  • Staff working in customer-facing, high-pressure, or team-oriented environments

Training Program:

  • 8000-264 – Briefing the Work Team
    Learn how to effectively prepare and deliver team briefings to keep everyone aligned and motivated.
  • 8000-265 – Workplace Communication
    Develop practical communication skills to support clear and consistent messaging across teams.
  • 8000-275 – Satisfying Customer Requirements
    Understand the processes and behaviors that lead to exceptional customer service.
  • 8000-276 – Understanding Effective Team Working
    Explore the dynamics of teamwork and techniques to promote productive collaboration.
  • 8000-274 – Methods of Communicating in the Workplace
    Identify and apply appropriate communication methods depending on work situations and goals.
  • 8000-280 – Understanding the Implications of Working in an Enterprise
    Gain insights into how enterprise thinking influences daily work, innovation, and business growth.
  • 8000-312 – Understanding Conflict Management in the Workplace
    Learn strategies for identifying, addressing, and resolving workplace conflicts constructively.
  • 8000-313 – Understanding Stress Management in the Workplace
    Identify sources of stress and discover practical methods to manage it for yourself and others.
  • 8000-327 – Understanding Negotiation and Networking in the Workplace
    Strengthen your ability to negotiate effectively and build professional relationships.
  • 8000-337 – Understanding Security Measures in the Workplace
    Learn about physical and procedural security measures to ensure a safe and secure workplace.

Level 2 Certificate in Team Leading

Unit Code: 8002-21

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive sessions, role-plays, case studies, and practical assignments

Certification: ILM

Course Overview

This qualification is designed to develop the core skills of team leaders, helping them to confidently lead, motivate, and support their teams to achieve high performance. The course combines key principles of leadership, communication, resource management, and customer service, tailored for those stepping into their first supervisory or team leading role.

Training Objectives

By the end of this course, participants will be able to:

  • Understand the responsibilities and behaviors of effective team leaders
  • Monitor and improve team performance and productivity
  • Plan and allocate work effectively within their teams
  • Communicate clearly and adapt their style to workplace needs
  • Manage change, resources, and customer relationships
  • Promote legal and quality standards in customer service
  • Foster enterprise awareness within the team environment

Training Designed For

  • New or aspiring team leaders
  • First-line supervisors
  • Operational staff progressing into leadership roles
  • Individuals looking to formalize their leadership experience with a recognized qualification

Training Program

  • 8002-250 – Developing Yourself as a Team Leader

Build self-awareness and understand the development needs of effective team leadership.

  • 8002-251 – Improving Performance of the Work Team

Learn how to identify and implement improvements in team performance.

  • 8002-252 – Planning and Monitoring Work

Gain the skills to plan, allocate, and monitor team tasks to meet objectives.

  • 8002-253 – Developing the Work Team

Support individual and team development through coaching and continuous improvement.

  • 8002-257 – Providing Quality to Customers

Understand how to maintain high standards and meet customer expectations.

  • 8002-259 – Understanding Change in the Workplace

Recognize the impact of change and how to support your team through transitions.

  • 8002-262 – Using Resources Effectively and Efficiently in the Workplace

Learn to manage physical and human resources to maximize productivity.

  • 8002-270 – Enterprise Awareness

Understand how team goals align with broader business and enterprise objectives.

  • 8002-271 – Working with Customers Legally

Ensure compliance with legal and ethical obligations in customer interactions.

  • 8002-274 – Methods of Communicating in the Workplace

Choose and apply the most effective communication techniques for different workplace scenarios.

  • 8002-275 – Satisfying Customer Requirements

Deliver service excellence through understanding and responding to customer needs.

  • 8002-359 – Understanding Good Practice in Coaching within an Organisational Context

Learn the principles and benefits of workplace coaching. Understand ethical guidelines, roles, and responsibilities of a coach, and how coaching contributes to individual and organizational performance.

  • 8002-360 – Undertaking Coaching within an Organisational Context

Gain hands-on experience in conducting coaching sessions. Develop skills in active listening, questioning, feedback, and action planning to support employee development and performance improvement.

Level 2 Award in Leadership and Team Skills

Unit Code: 8000-11

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive sessions, group discussions, workplace-based projects, and practical exercises

Course Overview:

This ILM Level 2 Award is designed to build the foundation of effective leadership and team management for current or aspiring team leaders. Participants will develop the confidence, practical skills, and tools to lead teams successfully, improve workplace productivity, and contribute to business performance.

Certification: ILM (Institute of Leadership & Management, UK)

Training Objectives:

  • Understand the core responsibilities of a team leader
  • Learn to plan and monitor team performance effectively
  • Develop techniques to support team development and motivation
  • Apply coaching and induction methods to enhance team integration
  • Analyze workplace data to make informed decisions
  • Understand and apply business improvement techniques

Training Designed For:

  • Aspiring or newly appointed team leaders
  • Supervisors with minimal formal leadership training
  • Employees being developed for team leadership roles
  • First-line managers seeking to enhance their practical leadership capabilities

Training Program:

  • Unit 8000-250: Developing Yourself as a Team Leader
    • Understand the roles, responsibilities, and skills of a team leader while identifying areas for personal development.
  • Unit 8000-252: Planning and Monitoring Work
    • Learn techniques for effectively planning workloads, setting targets, and monitoring team performance.
  • Unit 8000-253: Developing the Work Team
    • Explore methods for team building, improving communication, and enhancing motivation within the team.
  • Unit 8000-254: Induction and Coaching in the Workplace
    • Gain the skills to induct new staff members and coach existing team members to improve performance and integration.
  • Unit 8000-273: Gathering, Interpreting and Utilising Data in the Workplace
    • Learn how to collect and analyse workplace data to support decisions and improve operational efficiency.
  • Unit 8000-267: Business Improvement Techniques
    • Understand basic tools and techniques for process improvement and how to implement positive changes in the workplace.

Level 2 Certificate in Effective Team Member Skills

Unit Code: 8003-21

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive activities, group discussions, case studies

Certification: ILM

 

Course Overview:

The Level 2 Certificate in Effective Team Member Skills equips participants with essential teamwork and personal development competencies required to thrive in modern workplace environments. This course enhances awareness of one’s role in a team, builds communication and collaboration abilities, and promotes a positive and proactive work ethic.

Training Objectives:

  • Develop practical skills to contribute effectively within a team setting
  • Understand how to communicate and collaborate to support team goals
  • Reflect on individual strengths and areas for improvement
  • Promote positive workplace behavior and accountability
  • Learn strategies to become a supportive and adaptable team player

Training Designed For:

  • Entry-level employees
  • Team members aiming to improve their workplace effectiveness
  • Staff preparing for greater team responsibilities
  • Apprentices and individuals starting their professional careers

Training Program:

  • 8003-227 – Developing Effective Team Member Skills

Gain insight into the behaviors, attitudes, and practices that make a team function successfully. Explore key teamwork principles, such as reliability, flexibility, and interpersonal respect.

  • 8003-230 – Developing Yourself as an Effective Team Member

Learn to assess your strengths and areas for growth as a team member. Set development goals and identify actions to improve personal contribution, initiative, and communication in a team setting.

Level 2 Diploma in Team Leading

Unit Code: 8620-31

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, practical workshops, team projects, assessments, case studies

Certification: ILM

Course Overview:

The Level 2 Diploma in Team Leading is designed for aspiring and newly appointed team leaders. This comprehensive program develops the core skills needed to lead and manage teams effectively. It combines essential leadership principles with practical workplace applications, communication techniques, performance management, and project participation—enabling learners to become confident, capable team leaders in any industry.

Training Objectives:

  • Develop personal effectiveness and leadership capability
  • Understand core principles of team leadership and business operations
  • Enhance communication and relationship-building skills
  • Apply project participation, innovation, and meeting skills in team settings
  • Promote equality, diversity, and safety in the workplace
  • Strengthen administrative skills such as storing/retrieving information

 

Training Designed For:

  • New or aspiring team leaders
  • Junior managers or supervisors
  • Staff transitioning into leadership roles
  • Apprentices in leadership pathways

Training Program:

  • 8620-200 – Manage Personal Performance and Development

Learn how to set goals, manage workloads, and review personal progress effectively.

  • 8620-201 – Communicate Work-Related Information

Improve verbal and written communication for workplace collaboration.

  • 8620-202 – Lead and Manage a Team

Gain insight into managing performance, delegating tasks, and motivating team members.

  • 8620-203 – Principles of Team Leading

Understand the fundamentals of leadership styles, team dynamics, and managing change.

  • 8620-204 – Understand Business

Explore how businesses operate, including economic environments, structures, and responsibilities.

  • 8620-205 – Develop Working Relationships with Colleagues

Learn to build trust, resolve conflict, and collaborate effectively with team members.

  • 8620-206 – Contribute to Meetings in a Business Environment

Acquire skills to participate actively and productively in business meetings.

  • 8620-207 – Principles of Equality and Diversity in the Workplace

Understand legal and organizational responsibilities and the value of an inclusive workplace.

  • 8620-208 – Health and Safety Procedures in the Workplace

Learn basic safety principles, risk awareness, and responsibilities under health and safety law.

  • 8620-209 – Store and Retrieve Information

Develop skills in organizing, maintaining, and retrieving data in a business setting.

  • 8620-309 – Encourage Innovation

Discover how to support creative thinking and continuous improvement in your team.

  • 8620-316 – Participate in a Project

Understand project roles, tasks, and how to contribute effectively from planning to delivery.

Level 3 Award in Leadership and Management 

Unit Code: 8600-11 

Delivery: Online, In-Class, or Blended Learning 

Method: Lectures, case studies, group discussions, applied workplace exercises 

Certification: ILM 

Course Overview: 

The Level 3 Award in Leadership and Management is designed for aspiring and current first-line managers looking to sharpen their leadership and decision-making skills. This concise yet impactful program focuses on practical tools and insights in communication, problem-solving, and procurement management. Learners will gain the confidence and knowledge needed to lead teams, improve workflows, and make informed decisions that support business success. 

Training Objectives: 

  • Build strong decision-making and problem-solving capabilities 
  • Enhance workplace communication for better team and stakeholder engagement 
  • Understand supplier relationships and procurement processes 
  • Apply leadership principles to real workplace scenarios 

Training Designed For: 

  1. First-line and junior managers 
  1. Supervisors transitioning into leadership roles 
  1. Team leaders aiming to develop management skills 
  1. Professionals handling procurement or operational responsibilities 

Training Program: 

  • 8600-300 – Solving Problems and Making Decisions 

Learn a practical approach to problem-solving, data gathering, analysis, and action planning to support sound managerial decisions. 

  • 8600-333 – Understanding Procurement and Supplier Management in the Workplace 

Gain insight into the procurement lifecycle, evaluating suppliers, managing contracts, and optimizing cost-effectiveness. 

  • 8600-326 – Understanding the Communication Process in the Workplace 

Improve communication flow, reduce misunderstandings, and enhance collaboration across all levels of the organization. 

Level 3 Certificate in Leadership and Management 

 Unit Code: 8600-21 

Delivery: Online, In-Class, or Blended Learning 

Method: Lectures, workshops, case studies, simulations, and real-world application 

Certification: ILM 

 Course Overview: 

The ILM Level 3 Certificate in Leadership and Management provides practical skills and strategic insights for supervisors, junior managers, and team leaders looking to elevate their impact within their organizations. Covering essential areas such as procurement, communication, contractor management, and workplace safety, the program prepares learners to manage resources, people, and risks more effectively. 

 Training Objectives: 

  • Build confidence in managing internal and external relationships 
  • Strengthen communication and negotiation abilities in the workplace 
  • Understand key aspects of procurement and supplier engagement 
  • Learn how to manage contractors and contracts effectively 
  • Enhance knowledge of workplace safety and risk management 
  • Improve sales and customer engagement strategies 

 Training Designed For: 

  • Supervisors and first-line managers 
  • Team leaders transitioning to more strategic roles 
  • Professionals managing suppliers, contractors, or customers 
  • Those aiming for ILM Level 3 certification to advance their leadership path 

 Training Program: 

  • 8600-333 – Understanding Procurement and Supplier Management in the Workplace 

Learn procurement strategies and how to build productive relationships with suppliers while ensuring value and compliance. 

  • 8600-334 – Understanding and Developing Relationships in the Workplace 

Discover how to create positive, collaborative working relationships and manage workplace dynamics. 

  • 8600-335 – Understand How to Manage Contracts and Contractors in the Workplace 

Gain the knowledge to oversee contracts and ensure effective contractor management in line with organizational goals. 

  • 8600-326 – Understanding the Communication Process in the Workplace 

Explore key communication techniques, barriers, and how to ensure clarity and effectiveness in professional exchanges. 

  • 8600-321 – Understanding Health and Safety in the Workplace 

Understand health and safety responsibilities and how to promote a safe working environment for all employees. 

  • 8600-228 – Effectively Selling to Customers 

Develop core skills for identifying customer needs, presenting solutions, and closing sales effectively. 

  • 8600-403 – Managing Risk in the Workplace 

Learn risk identification, evaluation, and mitigation strategies to strengthen business resilience and decision-making. 

Level 3 Diploma in Leadership and Management 

 Unit Code: 8600-31 

Delivery: Online, In-Class, or Blended Learning 

Method: Interactive lectures, workshops, real-world case studies, simulations, group activities 

Certification: ILM 

Course Overview: 

The Level 3 Diploma in Leadership and Management is a comprehensive qualification designed for team leaders, supervisors, and first-line managers seeking to strengthen their leadership capabilities, drive team performance, and manage operations more effectively. This diploma empowers learners with practical knowledge in leading change, innovation, customer service, people development, communication, and decision-making. 

Training Objectives: 

  • Develop core leadership and managerial competencies 
  • Build confidence in decision-making and problem-solving 
  • Lead and support innovation and organizational change 
  • Enhance team performance and motivation 
  • Manage communication and delegation effectively 
  • Understand procurement, remote team management, and customer expectations 
  • Improve operational efficiency and contribute to strategic goals 

Training Designed For: 

  • Aspiring or current supervisors and team leaders 
  • Junior managers responsible for leading teams and projects 
  • Professionals aiming for ILM Level 3 diploma certification 
  • Managers looking to formalize their leadership knowledge 

Training Program : 

  • 8600-300 – Solving Problems and Making Decisions 

Learn to identify issues, evaluate solutions, and implement effective decisions in the workplace. 

  • 8600-301 – Understanding Innovation and Change in an Organisation 

Understand how innovation supports organizational success and how to adapt to change. 

  • 8600-302 – Planning Change in the Workplace 

Develop structured plans for implementing change initiatives effectively. 

  • 8600-303 – Planning and Allocating Work 

Acquire tools to assign tasks, manage workloads, and monitor progress efficiently. 

  • 8600-304 – Writing for Business 

Enhance business communication through reports, proposals, and structured documentation. 

  • 8600-305 – Contributing to Innovation and Creativity in the Workplace 

Learn how to foster a culture of creativity and continuous improvement. 

  • 8600-306 – Understanding Customer Service Standards and Requirements 

Deliver consistent customer satisfaction by aligning with service standards. 

  • 8600-307 – Giving Briefings and Making Presentations 

Develop skills to deliver clear, confident, and persuasive presentations. 

  • 8600-308 – Understanding Leadership 

Explore different leadership styles and their impact on team performance. 

  • 8600-309 – Understand How to Establish an Effective Team 

Build cohesive and productive teams by applying team development strategies. 

  • 8600-333 – Understanding Procurement and Supplier Management in the Workplace 

Understand procurement best practices and managing supplier relationships. 

  • 8600-338 – Understanding How to Manage Remote Workers 

Lead, support, and evaluate performance of remote or hybrid teams. 

  • 8600-200 – Developing Yourself as a Team Leader 

Reflect on personal leadership development and build an action plan for growth. 

  • 8600-225 – Satisfying Customer Requirements 

Understand customer needs and how to exceed their expectations. 

  • 8600-226 – Understanding Effective Team Working 

Learn how to encourage collaboration and teamwork for better performance. 

  • 8600-227 – Building an Awareness of Waste Management 

Gain awareness of sustainable practices and waste reduction in the workplace. 

  • 8600-404 – Delegating Authority in the Workplace 

Understand how to delegate tasks effectively while maintaining accountability. 

  • 8600-405 – Developing People in the Workplace 

Identify training needs, develop talent, and coach team members for growth. 

  • 8600-406 – Developing Your Leadership Styles 

Explore different leadership models and find the best fit for various team needs. 

Level 3 Certificate in Principles of Leadership and Management 

Unit Code: 8606-21 

Delivery: Online, In-Class, or Blended Learning 

Method: Instructor-led sessions, interactive discussions, real-life case studies, group activities 

Certification: ILM (Institute of Leadership and Management) 

Course Overview 

This course is designed to equip aspiring and current team leaders and managers with practical tools, knowledge, and techniques to lead effectively. Covering key areas such as problem-solving, change management, communication, and sustainability, the qualification prepares learners to face real-world leadership challenges and improve team performance in any sector. 

Training Objectives 

By the end of this course, participants will be able to: 

  • Apply structured methods to solve problems and make decisions. 
  • Plan and lead effective change initiatives in the workplace. 
  • Communicate clearly and confidently through various business formats. 
  • Deliver engaging briefings and presentations. 
  • Establish high-performing teams and manage customer service standards. 
  • Understand the role of support services and sustainability in organisational success. 
  • Apply continuous improvement strategies and maintain quality across operations. 

Training Designed For 

  • New and aspiring managers 
  • First-line managers 
  • Team leaders and supervisors 
  • Professionals looking to improve leadership capabilities and progress in management roles 

Training Program 

  • 8606-300 – Solving Problems and Making Decisions 

Develop structured approaches to identifying issues, analyzing causes, and implementing solutions. 

  • 8606-301 – Understanding Innovation and Change in an Organisation 

Learn how to support and manage innovation and change with confidence and resilience. 

  • 8606-302 – Planning Change in the Workplace 

Plan for change by assessing needs, managing risks, and involving stakeholders effectively. 

  • 8606-303 – Planning and Allocating Work 

Gain skills to organize, delegate, and monitor workloads to maximize team efficiency. 

  • 8606-304 – Writing for Business 

Improve clarity and impact in reports, emails, and formal communications. 

  • 8606-305 – Contributing to Innovation and Creativity in the Workplace 

Encourage creative thinking and support innovative ideas within your team or department. 

  • 8606-306 – Understanding Customer Service Standards and Requirements 

Explore how to meet and exceed customer expectations through excellent service delivery. 

  • 8606-307 – Giving Briefings and Making Presentations 

Develop confidence and technique in delivering briefings and professional presentations. 

  • 8606-309 – Understand How to Establish an Effective Team 

Learn strategies to build trust, clarify roles, and strengthen collaboration. 

  • 8606-331 – Understanding Support Services Operations in an Organisation 

Examine how support functions contribute to overall business effectiveness. 

  • 8606-332 – Understanding Sustainability and Environmental Issues in an Organisation 

Explore sustainable practices and how to align with environmental goals in business. 

  • 8606-216 – Workplace Records and Information Systems 

Understand how to manage records effectively and comply with data regulations. 

  • 8606-217 – Business Improvement Techniques 

Apply techniques such as Lean or Six Sigma to drive process improvement. 

  • 8606-225 – Satisfying Customer Requirements 

Understand the principles of anticipating and responding to customer needs. 

  • 8606-207 – Providing Quality to Customers 

Develop a quality-first mindset to consistently meet service and product standards.

Level 3 Diploma in Management 

Unit Code: 8621-31 

Delivery: Online, In-Class, or Blended Learning 

Method: Interactive lectures, practical workshops, case studies, group discussions 

Certification: ILM 

Course Overview: 

The Level 3 Diploma in Management provides a well-rounded foundation for team leaders, supervisors, and junior managers to develop essential skills in managing people, performance, budgets, change, and business continuity. Designed to build competence and confidence, this course equips learners with practical tools to lead teams, manage resources, and drive continuous improvement in various workplace settings. 

Training Objectives: 

  • Build essential managerial and leadership competencies 
  • Learn to manage team performance and individual development 
  • Understand and apply business principles, equality, and communication 
  • Handle organizational change, meetings, and resource planning 
  • Improve problem-solving, decision-making, and customer service 
  • Apply budgeting and procurement strategies effectively 

Training Designed For: 

  • First-line managers and team leaders 
  • Professionals responsible for supervising and developing staff 
  • Individuals pursuing ILM Level 3 Diploma certification 
  • Aspiring managers aiming to build a strong leadership foundation 

Training Program (Units): 

  • 8621-300 – Manage Personal and Professional Development 

Understand how to evaluate your skills and create a plan for continuous personal and career growth. 

  • 8621-301 – Manage Team Performance 

Learn techniques for setting objectives, monitoring progress, and supporting team performance. 

  • 8621-302 – Principles of Leadership and Management 

Explore fundamental leadership theories and how to apply them in real business scenarios. 

  • 8621-303 – Principles of People Management 

Gain insights into employee engagement, motivation, and performance management strategies. 

  • 8621-304 – Principles of Business 

Understand the structure, objectives, and dynamics of business environments. 

  • 8621-305 – Promote Equality, Diversity and Inclusion in the Workplace 

Learn to create a fair, respectful, and inclusive work culture. 

  • 8621-307 – Manage Individuals’ Development in the Workplace 

Develop skills in identifying development needs and supporting learning plans. 

  • 8621-308 – Chair and Lead Meetings 

Master the skills required to lead effective and productive meetings. 

  • 8621-311 – Procure Products and/or Services 

Understand procurement procedures and supplier relationship management. 

  • 8621-312 – Implement Change 

Develop a framework to plan, communicate, and lead organizational change initiatives. 

  • 8621-313 – Implement and Maintain Business Continuity Plans and Processes 

Learn to safeguard business operations through effective risk planning and response strategies. 

  • 8621-417 – Manage Redundancy and Redeployment 

Handle sensitive HR processes with confidence, ensuring fair and compliant practices. 

  • 8621-412 – Manage a Budget 

Gain the skills to plan, monitor, and control financial resources efficiently. 

  • 8621-322 – Resolve Customers’ Problems 

Develop techniques to investigate complaints, implement solutions, and maintain customer satisfaction. 

Level 4 Award in Leadership and Management 

Unit Code: 8605-11 

Delivery: Online, In-Class, or Blended Learning 

Method: Instructor-led training, case study analysis, collaborative discussions, applied assignments 

Certification: ILM (Institute of Leadership and Management) 

Course Overview 

The Level 4 Award in Leadership and Management is designed for practicing or aspiring mid-level managers seeking to deepen their understanding of core management principles and analytical decision-making. This short yet impactful qualification helps professionals strengthen their ability to lead teams, make data-informed decisions, and drive performance improvements across departments. 

Training Objectives 

  • Understand the strategic role of management in improving performance 
  • Analyze and interpret relevant data for informed decision-making 
  • Apply best practices to enhance leadership effectiveness and team outcomes 
  • Strengthen your ability to justify business decisions through evidence-based analysis 

Training Designed For 

  • Mid-level managers and team leaders 
  • Professionals with supervisory responsibilities 
  • Individuals looking to step into more senior leadership roles 
  • Managers who want to improve decision-making through data analysis 

Training Program (Units): 

  • 8605-400 – Understanding the Management Role to Improve Management Performance 

Examine the key responsibilities and behaviors of effective managers and how they contribute to improved team and organizational outcomes. 

  • 8605-414 – Data Collection and Analysis to Justify Management Decision Making 

Learn how to gather and analyze data to support sound managerial decisions and justify strategic initiatives. 

  • 8605-410 – Managing the Analysis of Secondary Data 

Develop the skills to interpret secondary data sources and apply findings to practical workplace challenges. 

Level 4 Certificate in Leadership and Management 

Unit Code: 8605-21 

Delivery: Online, In-Class, or Blended Learning 

Method: Instructor-led training, interactive workshops, case-based learning, group exercises 

Certification: ILM (Institute of Leadership and Management) 

Course Overview 

This qualification is ideal for practicing or aspiring middle managers who want to develop their leadership effectiveness and strategic insight. The course blends core leadership principles with practical skills in communication, data analysis, innovation, and workforce development—equipping participants to lead teams with clarity and impact. 

Training Objectives 

  • Develop leadership styles to match team and organizational needs 
  • Strengthen communication and marketing capabilities 
  • Use data and statistics to drive decisions and improvements 
  • Foster innovation and continuous improvement within teams 
  • Effectively plan, allocate, and monitor work activities 
  • Solve workplace challenges with structured decision-making 

Training Designed For 

  • Middle managers and team leaders 
  • Supervisors transitioning into strategic leadership roles 
  • Professionals responsible for team performance, marketing, or data-driven decisions 
  • Individuals pursuing ILM Level 4 certification in leadership and management 

 Training Program: 

  • 8605-427 – Developing a Culture to Support Innovation and Improvement 

Learn to embed innovation into organizational culture and promote continuous improvement. 

  • 8605-408 – Management Communication 

Develop impactful communication strategies to improve clarity, collaboration, and leadership presence. 

  • 8605-413 – Managing Marketing Activities 

Understand marketing principles and how to manage campaigns, messaging, and customer engagement. 

  • 8605-414 – Data Collection and Analysis to Justify Management Decision Making 

Gain tools for gathering and interpreting data to make informed business decisions. 

  • 8605-406 – Developing Your Leadership Styles 

Evaluate your leadership approach and adapt it to suit team dynamics and business goals. 

  • 8605-405 – Developing People in the Workplace 

Learn to assess training needs, create development plans, and coach for performance. 

  • 8605-300 – Solving Problems and Making Decisions 

Enhance critical thinking and decision-making through structured analysis and solution planning. 

  • 8605-303 – Planning and Allocating Work 

Master the techniques for task delegation, workload planning, and monitoring team output. 

  • 8605-516 – Analysing and Interpreting Statistics to Inform Management Decisions 

Use statistical tools to evaluate trends, support arguments, and improve decision quality. 

Level 4 Diploma in Leadership and Management 

Unit Code: 8605-31 

Delivery: Online, In-Class, or Blended Learning 

Method: Instructor-led training, case study analysis, strategic planning exercises, group discussions 

Certification: ILM (Institute of Leadership and Management) 

Course Overview 

The Level 4 Diploma in Leadership and Management is a robust qualification aimed at middle managers and professionals who are ready to take their leadership skills to the next level. This diploma combines operational knowledge, personal development, strategic thinking, and sustainability practices to build well-rounded, resilient leaders capable of making strong business cases and driving organizational performance. 

Training Objectives 

  • Strengthen mental toughness and leadership resilience 
  • Develop a personal leadership growth plan 
  • Understand and manage health, safety, and environmental standards 
  • Support sustainable operations and ethical governance 
  • Build strong internal support systems and cross-functional collaboration 
  • Analyse work functions and financial implications for better decision-making 

Training Designed For 

  • Mid-level managers and supervisors 
  • Professionals involved in team and project management 
  • Leaders aiming to build strategic capabilities and organizational impact 
  • Individuals seeking ILM Level 4 diploma credentials 

Training Program (Units): 

  • 8605-425 – Developing Individual Mental Toughness 

Build psychological resilience to handle pressure, setbacks, and leadership challenges with confidence. 

  • 8605-409 – Managing Personal Development (Diploma only) 

Create actionable plans for self-improvement aligned with organizational goals. 

  • 8605-411 – Managing a Healthy and Safe Environment 

Ensure workplace safety and employee well-being through effective policy and practice. 

  • 8605-331 – Understanding Support Services Operations in an Organisation 

Gain insight into administrative, HR, IT, and facility support functions and their impact on performance. 

  • 8605-332 – Understanding Sustainability and Environmental Issues in an Organisation 

Explore the role of sustainability in modern leadership and drive eco-conscious initiatives. 

  • 8605-502 – Making a Financial Case 

Learn to present data-backed business proposals, budget justifications, and ROI arguments. 

  • 8605-515 – Managing Work Analysis 

Analyse roles, responsibilities, and workflows to improve efficiency and alignment. 

  • 8605-528 – Understanding Governance of Organisations 

Understand principles of corporate governance, accountability, and regulatory frameworks. 

Level 4 Diploma in Principles of Leadership and Management 

Unit Code: 8625-31 

Delivery: Online, In-Class, or Blended Learning 

Method: Instructor-led training, applied projects, problem-solving simulations, interactive workshops 

Certification: ILM (Institute of Leadership and Management) 

Course Overview 

The Level 4 Diploma in Principles of Leadership and Management provides in-depth development for experienced supervisors and middle managers seeking to enhance their strategic understanding and practical leadership capabilities. This diploma equips learners with critical tools to lead complex activities, drive economic awareness, manage projects, and work collaboratively across business partnerships. 

Training Objectives 

  • Clarify and strengthen your role as a manager and leader 
  • Confidently lead team activities and strategic projects 
  • Make informed decisions using structured problem-solving techniques 
  • Understand the macroeconomic forces that influence business strategy 
  • Apply marketing principles to support organizational growth 
  • Foster productive collaboration through effective partnership working 

Training Designed For 

  • Experienced team leaders, supervisors, and middle managers 
  • Managers responsible for leading departments or strategic initiatives 
  • Professionals preparing for senior leadership roles 
  • Individuals seeking ILM Level 4 Diploma certification 

Training Program (Units): 

  • 8625-400 – Understanding the Management Role to Improve Management Performance

Explore the expectations of a management role and develop key behaviors for high performance. 

  • 8625-401 – Planning and Leading a Complex Team Activity

Design and lead multifaceted team projects, ensuring alignment, collaboration, and successful delivery. 

  • 8625-416 – Solving Problems by Making Effective Decisions in the Workplace

Learn structured approaches to identify, analyze, and solve problems with confident decision-making. 

  • 8625-426 – Understanding the Macro Economic Environment

Understand economic indicators and external forces that affect business strategy and performance. 

  • 8625-320 – Managing Workplace Projects

Gain practical skills in planning, executing, monitoring, and closing projects in diverse work settings. 

  • 8625-330 – Understanding Marketing for Managers

Develop foundational marketing knowledge to support business development and customer engagement. 

  • 8625-527 – Partnership Working

Learn how to build and manage productive partnerships that support shared goals and innovation. 

AMI (American Management Institute)

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, role plays, group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course explores the effective management of administrative functions while cultivating positive professional relationships. Participants will learn how to balance administrative responsibilities with team collaboration, communication, and relationship-building skills.

Training Objectives:
  • Develop interpersonal skills for effective workplace relationships
  • Integrate relationship management into administration processes
  • Enhance communication within administrative operations
Training Designed For:
  • Administrative professionals
  • Office managers
  • Team leaders who manage administrative tasks and people relations
Training Program:
  • Introduction to Administration and Interpersonal Dynamics
  • Communication Strategies for Admin Professionals
  • Building Trust in Workplace Relationships
  • Managing Conflicts Constructively
  • Integrating People and Process Management

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive sessions, procedure design exercises, workplace-based projects, and practical exercises

Duration: 3 Days

Certification: AMI US

Course Overview:

Focuses on designing, documenting, and improving work procedures to enhance efficiency and consistency in administration.

Training Objectives:
  • Understand the principles of procedure development
  • Create clear and effective work procedure documents
  • Standardize administrative processes
Training Designed For:
  • Procedure developers
  • Administrative managers
  • Operations coordinators
Training Program:
  • Principles of Standard Operating Procedures (SOPs)
  • Mapping and Documenting Workflows
  • Tools for Procedure Development
  • Continuous Improvement of Work Procedures

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, workshops, leadership simulations, group discussions, workplace-based projects, and practical exercises

Duration: 3 Days

Certification: AMI US

Course Overview:

Prepares professionals to take on managerial roles in administration, focusing on leadership, delegation, planning, and performance monitoring.

Training Objectives:
  • Lead diverse administrative teams
  • Allocate resources effectively
  • Manage performance and set goals
Training Designed For:
  • Senior administration staff
  • Office managers
  • Aspiring administration leaders
Training Program:
  • Role and Responsibilities of an Administration Manager
  • Leadership Skills in Administration
  • Delegation and Team Supervision
  • Performance Management and KPIs

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive sessions, time management simulations, workplace-based projects, and practical exercises

Duration: 2 Days

Certification: AMI US

Course Overview:

Equips administrators with practical tools to prioritize tasks, manage time effectively, and perform under high work pressure without compromising performance.

Training Objectives:
  • Identify and prioritize key administrative tasks effectively
  • Apply proven time management techniques
  • Maintain productivity under tight deadlines or stressful periods
Training Designed For:
  • Administrative staff with heavy workloads
  • Office coordinators
  • Project support teams
Training Program:
  • Understanding Priorities in Administration
  • Time Management Frameworks
  • Managing Pressure during Peak Periods
  • Stress Reduction & Productivity Maintenance Techniques

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, case study analysis, workplace-based projects, and practical exercises

Duration: 1 Day

Certification: AMI US

Course Overview:

Provides insights into administrative styles and approaches to improve flexibility, efficiency, and adaptability within the workplace.

Training Objectives:
  • Recognize various administrative approaches
  • Adapt approach to fit organizational culture and goals
  • Apply best methods for problem-solving in administrative work
Training Designed For:
  • New administrative professionals
  • Supervisors and team assistants
  • Admin staff who want to broaden skillsets
Training Program:
  • Overview of Administrative Styles
  • Collaborative vs. Directive Approaches
  • Flexibility in Administration Methods

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, simulations, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course focuses on the essential leadership skills required to thrive in the 21st century’s fast-changing organizational environment. It highlights modern leadership approaches, emotional intelligence, innovation, adaptability, and the ability to lead diverse and remote teams effectively.

Training Objectives:

  • Understand the core principles of 21st-century leadership

  • Develop emotional intelligence and adaptive thinking

  • Apply innovative and inclusive leadership strategies

  • Strengthen decision-making and communication in dynamic environments

  • Lead hybrid or cross-functional teams effectively

Training Designed For:

  • Supervisors and managers

  • Emerging and experienced leaders

  • Project and team leaders

  • Professionals preparing for leadership roles

Training Program:

  1. Introduction to 21st Century Leadership

    • The evolution of leadership styles

    • The challenges and opportunities of modern leadership

  2. Emotional Intelligence and Adaptive Leadership

    • Understanding self-awareness and empathy

    • Leading through uncertainty and change

  3. Innovation and Strategic Thinking

    • Encouraging creativity in teams

    • Making strategic decisions in complex situations

  4. Inclusive and Collaborative Leadership

    • Leading diverse and multigenerational teams

    • Building trust and psychological safety

  5. Leading in a Digital and Hybrid Workplace

    • Communication and motivation in virtual settings

    • Leveraging technology for team performance

 

 

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, role plays, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course is designed to strengthen managerial effectiveness by revitalizing both administrative and leadership competencies. It helps managers re-establish productive habits, enhance people management skills, and realign their leadership approach with modern organizational demands. Participants will learn how to rebuild administrative discipline while fostering a culture of accountability, communication, and motivation within their teams.

Training Objectives:

  • Reassess and enhance managerial and administrative effectiveness

  • Rebuild leadership confidence and personal accountability

  • Improve communication and coordination across teams

  • Reestablish efficient administrative processes and controls

  • Foster motivation, collaboration, and trust within the workplace

Training Designed For:

  • Mid-level and senior managers

  • Supervisors and team leaders

  • Department heads and administrative managers

  • Professionals seeking to realign leadership and administrative performance

Training Program:

  1. Revisiting the Foundations of Effective Management

    • Understanding the balance between leadership and administration

    • Recognizing key signs of managerial burnout or performance decline

  2. Administrative Rehabilitation and Process Alignment

    • Streamlining workflow and improving organizational discipline

    • Time management and prioritization for sustainable performance

  3. Leadership Renewal and Motivation Strategies

    • Rebuilding leadership presence and influence

    • Engaging and inspiring team members effectively

  4. Communication, Conflict Resolution, and Relationship Repair

    • Restoring trust and collaboration in teams

    • Managing conflicts constructively through empathy and clarity

  5. Action Planning and Sustainable Growth

    • Developing personal and team improvement plans

    • Sustaining leadership and administrative excellence

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, role plays, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course integrates the principles of administration and leadership to develop professionals who can manage operations efficiently while inspiring and guiding their teams. Participants will learn how to align administrative systems with leadership strategies that enhance productivity, collaboration, and organizational effectiveness.

Training Objectives:

  • Understand the intersection between administration and leadership

  • Strengthen decision-making and problem-solving in administrative contexts

  • Build leadership confidence through effective communication and delegation

  • Develop systems that support efficiency, accountability, and team engagement

  • Foster a results-oriented and collaborative work environment

Training Designed For:

  • Administrative managers and supervisors

  • Office managers and coordinators

  • Team leaders handling administrative functions

  • Professionals preparing for managerial roles

Training Program:

  1. Foundations of Administrative Leadership

    • Understanding leadership in administrative functions

    • Balancing operational tasks with people management

  2. Strategic Decision-Making and Problem-Solving

    • Setting priorities and making data-driven decisions

    • Identifying and addressing administrative challenges

  3. Leadership Communication and Delegation

    • Enhancing interpersonal and cross-department communication

    • Empowering teams through effective delegation and trust

  4. Building High-Performance Administrative Systems

    • Designing processes for efficiency and accountability

    • Integrating leadership practices into daily administration

  5. Driving Collaboration and Continuous Improvement

    • Leading by example and fostering teamwork

    • Sustaining innovation in administrative leadership

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, simulations, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course focuses on building the essential skills and methods needed to lead administrative functions effectively. Participants will explore how to combine leadership principles with administrative best practices to improve coordination, communication, and overall organizational performance. The program equips learners with tools to manage people and processes with confidence, clarity, and strategic insight.

Training Objectives:

  • Strengthen leadership competencies in administrative environments

  • Master effective methods for planning, organizing, and coordinating work

  • Enhance communication, motivation, and conflict-resolution skills

  • Apply leadership strategies to improve administrative efficiency

  • Foster accountability and collaboration within teams

Training Designed For:

  • Administrative and office managers

  • Supervisors and team leaders

  • Department coordinators and support function heads

  • Professionals aiming to advance into leadership roles

Training Program:

  1. Essentials of Administrative Leadership

    • Understanding the leader’s role in administration

    • Balancing authority, responsibility, and teamwork

  2. Leadership Skills for Administrative Excellence

    • Decision-making, problem-solving, and emotional intelligence

    • Building influence and credibility in the workplace

  3. Effective Administrative Methods

    • Planning and organizing for productivity

    • Workflow optimization and time management

  4. Communication and Motivation Techniques

    • Developing active listening and feedback culture

    • Motivating and engaging administrative teams

  5. Continuous Improvement and Accountability

    • Implementing performance monitoring systems

    • Creating a culture of innovation and responsibility

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, simulations, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course is designed to equip hospitality professionals with modern leadership competencies that drive service excellence, team motivation, and operational efficiency. Participants will explore how to lead with empathy, communicate effectively, and foster a culture of high performance and guest satisfaction within hospitality environments.

Training Objectives:

  • Understand the principles of effective leadership in hospitality operations

  • Develop emotional intelligence and communication skills for service excellence

  • Learn methods for motivating and managing diverse hospitality teams

  • Enhance problem-solving and decision-making in dynamic service settings

  • Foster a culture of professionalism, accountability, and customer focus

Training Designed For:

  • Hotel and resort managers

  • Front office and guest service supervisors

  • Food and beverage managers

  • Hospitality professionals preparing for leadership positions

Training Program:

  1. Foundations of Hospitality Leadership

    • The role of leadership in the hospitality industry

    • Leading by example and embodying service excellence

  2. Service Quality and Team Management

    • Building and leading high-performing service teams

    • Coaching staff for consistency and professionalism

  3. Communication and Emotional Intelligence

    • Managing customer interactions and team dynamics

    • Applying empathy to enhance guest experience

  4. Operational Decision-Making and Problem Solving

    • Handling service challenges and guest complaints effectively

    • Making fast, customer-focused decisions under pressure

  5. Creating a Culture of Excellence

    • Encouraging accountability and continuous improvement

    • Sustaining motivation and engagement in hospitality teams

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, workshops, simulations, role plays, and group projects

Duration: 3 Days

Certification: AMI US

Course Overview:

This advanced capstone program is designed for experienced hospitality leaders who aim to elevate their strategic leadership, innovation, and organizational impact. The course integrates real-world case studies, performance analysis, and team-based projects that simulate modern hospitality challenges. Participants will refine their ability to lead complex operations, manage change, and sustain service excellence in competitive global markets.

Training Objectives:

  • Apply advanced leadership frameworks to real-world hospitality operations

  • Strengthen strategic and innovative thinking in service management

  • Lead organizational change and performance improvement initiatives

  • Integrate business strategy with guest experience excellence

  • Demonstrate mastery of leadership competencies through a capstone project

Training Designed For:

  • Senior hospitality managers and executives

  • Department heads and directors of operations

  • Experienced hotel and resort leaders

  • Hospitality professionals preparing for executive-level roles

Training Program:

  1. Strategic Leadership in Hospitality

    • Aligning leadership vision with business objectives

    • Leading with purpose and strategic influence

  2. Innovation and Change Management

    • Driving innovation in service delivery and operations

    • Managing transformation and organizational agility

  3. Financial and Operational Decision-Making

    • Interpreting key performance metrics for sustainable growth

    • Balancing profitability with guest satisfaction

  4. Leadership Communication and Team Empowerment

    • Inspiring high-performing teams through clarity and trust

    • Coaching and mentoring for excellence

  5. Capstone Project: Integrated Hospitality Leadership Challenge

    • Real-world group project simulating complex hospitality scenarios

    • Presentation and peer evaluation of strategic leadership solutions

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, simulations, and group discussions

Duration: 3 Days

Certification: AMI US

Course Overview:

This course is designed for HR professionals seeking to advance their strategic and analytical capabilities in managing people and organizational performance. It explores advanced practices in talent management, workforce analytics, leadership development, and HR strategy alignment to business goals. Participants will gain the skills needed to lead modern HR functions with innovation, integrity, and measurable impact.

Training Objectives:

  • Strengthen strategic HR planning and organizational alignment

  • Apply workforce analytics for data-driven decision-making

  • Develop advanced approaches to talent acquisition and retention

  • Integrate leadership development and succession planning

  • Manage change and transformation in HR systems and culture

Training Designed For:

  • HR managers and senior HR professionals

  • HR business partners and consultants

  • Department heads involved in people management

  • Professionals preparing for leadership roles in HR

Training Program:

  1. Strategic HR Leadership and Business Alignment

    • Evolving role of HR as a strategic business partner

    • Linking HR initiatives with organizational strategy

  2. Advanced Talent Acquisition and Retention

    • Building a sustainable talent pipeline

    • Implementing employer branding and engagement strategies

  3. Workforce Analytics and Performance Metrics

    • Using data to assess workforce productivity

    • Measuring and improving HR effectiveness

  4. Leadership Development and Succession Planning

    • Identifying and nurturing future leaders

    • Designing and implementing leadership programs

  5. HR Transformation and Change Management

    • Driving digital and cultural transformation in HR

    • Managing resistance and sustaining organizational change

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, simulations, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course focuses on integrating human resource strategies with overall organizational objectives to drive performance, engagement, and sustainable growth. Participants will learn how to align HR policies, talent management, and workforce planning with business goals, ensuring that HR contributes strategically to organizational success.

Training Objectives:

  • Understand the link between HR strategy and organizational strategy

  • Develop frameworks for strategic workforce planning

  • Implement HR practices that support business goals

  • Enhance HR’s role as a strategic business partner

  • Measure the impact of HR initiatives on organizational performance

Training Designed For:

  • HR managers and senior HR professionals

  • HR business partners

  • Department heads involved in people and performance management

  • Professionals preparing for strategic HR leadership roles

Training Program:

  1. Introduction to Strategic HR Alignment

    • Understanding organizational objectives and priorities

    • The evolving role of HR in business strategy

  2. Workforce Planning and Talent Strategy

    • Aligning talent acquisition and retention with business needs

    • Planning for future workforce requirements

  3. Integrating HR Policies with Organizational Goals

    • Linking performance management, learning, and development to strategy

    • Embedding HR practices into organizational processes

  4. HR as a Strategic Business Partner

    • Building credibility and influence with leadership teams

    • Contributing to organizational decision-making

  5. Measuring HR Impact on Business Performance

    • Using metrics and KPIs to demonstrate HR effectiveness

    • Continuous improvement of HR strategy alignment

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, role plays, and group discussions

Duration: 2 Days

Certification: AMI US

Course Overview:

This course explores the application of ethical principles within the context of humanities, emphasizing critical thinking, moral reasoning, and decision-making in professional and societal settings. Participants will examine real-world scenarios to understand how ethical frameworks guide behavior, responsibility, and social impact.

Training Objectives:

  • Understand key concepts and theories of ethics in humanities

  • Apply ethical reasoning to real-world situations and professional dilemmas

  • Develop critical thinking and moral judgment skills

  • Evaluate the impact of ethical decisions on society and individuals

  • Foster a culture of integrity and responsible decision-making

Training Designed For:

  • Professionals in humanities, social sciences, and education

  • Researchers, educators, and policy makers

  • Students and practitioners interested in ethical applications

  • Anyone seeking to enhance ethical awareness and decision-making

Training Program:

  1. Foundations of Ethics in Humanities

    • Key ethical theories and philosophical approaches

    • Historical and contemporary perspectives

  2. Ethical Decision-Making Frameworks

    • Tools and models for moral reasoning

    • Evaluating dilemmas and conflicts of interest

  3. Applied Ethics in Professional Contexts

    • Case studies from education, social work, and policy

    • Role-playing and simulations for ethical problem-solving

  4. Social Responsibility and Human Impact

    • Considering societal, cultural, and individual consequences

    • Promoting ethical awareness in professional practice

  5. Developing an Ethical Mindset

    • Strategies for continuous ethical reflection

    • Integrating ethics into personal and professional life

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, hands-on exercises, and group discussions

Duration: 3 Days

Certification: AMI US

Course Overview:

This course equips HR professionals with practical skills in predictive analytics to make data-driven decisions for talent management, workforce planning, and organizational performance. Participants will learn to analyze HR data, forecast trends, and apply predictive models to improve recruitment, retention, and employee engagement strategies.

Training Objectives:

  • Understand the fundamentals of predictive analytics in HR

  • Apply data analysis techniques to solve HR challenges

  • Forecast workforce trends and potential risks

  • Make evidence-based decisions to improve talent management

  • Integrate analytics into HR strategy and operations

Training Designed For:

  • HR managers and senior HR professionals

  • HR analysts and data specialists

  • HR business partners involved in strategic planning

  • Professionals seeking to enhance HR decision-making with analytics

Training Program:

  1. Introduction to Predictive Analytics in HR

    • Key concepts, tools, and techniques

    • The role of data in strategic HR management

  2. Data Collection and Preparation

    • Identifying relevant HR metrics and KPIs

    • Cleaning, organizing, and preparing data for analysis

  3. Predictive Modeling and Forecasting

    • Applying regression, classification, and other models

    • Forecasting attrition, performance, and engagement trends

  4. Data-Driven Decision Making

    • Interpreting results to guide HR strategy

    • Using analytics for talent acquisition, retention, and development

  5. Integrating Analytics into HR Operations

    • Building a predictive analytics culture in HR

    • Continuous monitoring and improvement of workforce decisions

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, case studies, simulations, and group discussions

Duration: 3 Days

Certification: AMI US

Course Overview:

This course provides foundational knowledge and practical skills in human factors and ergonomics, emphasizing their application in workplace safety, productivity, and system design. Participants will gain insights into how human behavior, capabilities, and limitations affect performance, and how to design processes, systems, and environments that optimize human well-being and organizational outcomes.

Training Objectives:

  • Understand key principles of human factors and ergonomics

  • Apply human factors concepts to workplace design and operations

  • Identify and mitigate human error in organizational processes

  • Enhance safety, efficiency, and productivity through ergonomic solutions

  • Integrate human factors into team and organizational decision-making

Training Designed For:

  • Safety, operational, and quality professionals

  • Human resources and organizational development personnel

  • Engineers, designers, and managers responsible for system performance

  • Professionals seeking foundational knowledge in human factors and ergonomics

Training Program:

  1. Introduction to Human Factors and Ergonomics

    • Key concepts, principles, and history

    • Human capabilities, limitations, and performance

  2. Human Error and Risk Management

    • Types of human error and contributing factors

    • Strategies for error reduction and risk mitigation

  3. Workplace and System Design

    • Applying ergonomics to enhance safety and efficiency

    • Designing tasks, tools, and environments for human performance

  4. Team and Organizational Human Factors

    • Communication, teamwork, and decision-making

    • Leadership and culture considerations

  5. Practical Applications and Case Studies

    • Analysis of real-world scenarios

    • Implementing human factors solutions in workplace settings

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