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ILM (The Institute of Leadership & Management)

Level 2 Team Leader/Supervisors

Level 2 Award in Leadership and Team Skills

Level 2 Award in Effective Team Member Skills

Unit Code: 8003-11

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive discussions, practical exercises, self-reflection tasks

Certification: ILM

Course Overview:

This course is designed to build the foundational skills and mindset required to be a productive and valued member of any team. It focuses on self-development, understanding team dynamics, and developing a proactive attitude that contributes positively to team success.

Training Objectives:

Understand what it means to be an effective team member
Reflect on your current strengths and development areas
Develop interpersonal skills that support teamwork and collaboration
Improve your ability to communicate, cooperate, and contribute within a team
Recognize how your attitude and behaviors impact team performance

Training Designed For:

Entry-level employees or apprentices
New team members in any industry
Individuals looking to improve their collaboration and teamwork skills
Staff preparing for future leadership roles

Training Program:

8003-230 – Developing Yourself as an Effective Team Member

Understand your role within a team, set personal development goals, and explore how individual behaviors and attitudes influence team effectiveness. Learn how to communicate constructively, take initiative, and support others to build a stronger, more unified team environment.

Level 2 Certificate in Leadership and Team Skills

Unit Code: 8000-21

Delivery: Online, In-Class, or Blended Learning
Method: Lectures, interactive sessions, group discussions, case studies, and practical activities
Certification: ILM

Course Overview:

This course is designed to equip aspiring or newly appointed team leaders with the knowledge, skills, and confidence to lead teams effectively. Through a blend of theory and practical exercises, learners will gain a deeper understanding of workplace communication, customer service, team development, and enterprise awareness—key areas to improve team performance and business results.

Training Objectives:

By the end of the course, participants will be able to:

Deliver effective team briefings and manage communication across various channels
Improve internal and external workplace communication strategies
Understand how to deliver high-quality customer service and meet customer expectations
Foster effective team collaboration and resolve team-related challenges
Explore various communication methods and apply the most appropriate one in context
Understand enterprise culture and how individual roles contribute to business success

Training Designed For:

Aspiring or new team leaders and supervisors
Employees transitioning into leadership roles
Professionals seeking to strengthen communication and management skills
Staff working in customer-facing, high-pressure, or team-oriented environments

Training Program:

8000-264 – Briefing the Work Team
Learn how to effectively prepare and deliver team briefings to keep everyone aligned and motivated.
8000-265 – Workplace Communication
Develop practical communication skills to support clear and consistent messaging across teams.
8000-275 – Satisfying Customer Requirements
Understand the processes and behaviors that lead to exceptional customer service.
8000-276 – Understanding Effective Team Working
Explore the dynamics of teamwork and techniques to promote productive collaboration.
8000-274 – Methods of Communicating in the Workplace
Identify and apply appropriate communication methods depending on work situations and goals.
8000-280 – Understanding the Implications of Working in an Enterprise
Gain insights into how enterprise thinking influences daily work, innovation, and business growth.
8000-312 – Understanding Conflict Management in the Workplace
Learn strategies for identifying, addressing, and resolving workplace conflicts constructively.
8000-313 – Understanding Stress Management in the Workplace
Identify sources of stress and discover practical methods to manage it for yourself and others.
8000-327 – Understanding Negotiation and Networking in the Workplace
Strengthen your ability to negotiate effectively and build professional relationships.
8000-337 – Understanding Security Measures in the Workplace
Learn about physical and procedural security measures to ensure a safe and secure workplace.

Level 2 Certificate in Team Leading

Unit Code: 8002-21

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive sessions, role-plays, case studies, and practical assignments

Certification: ILM

Course Overview

This qualification is designed to develop the core skills of team leaders, helping them to confidently lead, motivate, and support their teams to achieve high performance. The course combines key principles of leadership, communication, resource management, and customer service, tailored for those stepping into their first supervisory or team leading role.

Training Objectives

By the end of this course, participants will be able to:

Understand the responsibilities and behaviors of effective team leaders
Monitor and improve team performance and productivity
Plan and allocate work effectively within their teams
Communicate clearly and adapt their style to workplace needs
Manage change, resources, and customer relationships
Promote legal and quality standards in customer service
Foster enterprise awareness within the team environment

Training Designed For

New or aspiring team leaders
First-line supervisors
Operational staff progressing into leadership roles
Individuals looking to formalize their leadership experience with a recognized qualification

Training Program

8002-250 – Developing Yourself as a Team Leader

Build self-awareness and understand the development needs of effective team leadership.

8002-251 – Improving Performance of the Work Team

Learn how to identify and implement improvements in team performance.

8002-252 – Planning and Monitoring Work

Gain the skills to plan, allocate, and monitor team tasks to meet objectives.

8002-253 – Developing the Work Team

Support individual and team development through coaching and continuous improvement.

8002-257 – Providing Quality to Customers

Understand how to maintain high standards and meet customer expectations.

8002-259 – Understanding Change in the Workplace

Recognize the impact of change and how to support your team through transitions.

8002-262 – Using Resources Effectively and Efficiently in the Workplace

Learn to manage physical and human resources to maximize productivity.

8002-270 – Enterprise Awareness

Understand how team goals align with broader business and enterprise objectives.

8002-271 – Working with Customers Legally

Ensure compliance with legal and ethical obligations in customer interactions.

8002-274 – Methods of Communicating in the Workplace

Choose and apply the most effective communication techniques for different workplace scenarios.

8002-275 – Satisfying Customer Requirements

Deliver service excellence through understanding and responding to customer needs.

8002-359 – Understanding Good Practice in Coaching within an Organisational Context

Learn the principles and benefits of workplace coaching. Understand ethical guidelines, roles, and responsibilities of a coach, and how coaching contributes to individual and organizational performance.

8002-360 – Undertaking Coaching within an Organisational Context

Gain hands-on experience in conducting coaching sessions. Develop skills in active listening, questioning, feedback, and action planning to support employee development and performance improvement.

Level 2 Award in Effective Team Member Skills

Level 2 Award in Leadership and Team Skills

Unit Code: 8000-11

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive sessions, group discussions, workplace-based projects, and practical exercises

Course Overview:

This ILM Level 2 Award is designed to build the foundation of effective leadership and team management for current or aspiring team leaders. Participants will develop the confidence, practical skills, and tools to lead teams successfully, improve workplace productivity, and contribute to business performance.

Certification: ILM (Institute of Leadership & Management, UK)

Training Objectives:

Understand the core responsibilities of a team leader
Learn to plan and monitor team performance effectively
Develop techniques to support team development and motivation
Apply coaching and induction methods to enhance team integration
Analyze workplace data to make informed decisions
Understand and apply business improvement techniques

Training Designed For:

Aspiring or newly appointed team leaders
Supervisors with minimal formal leadership training
Employees being developed for team leadership roles
First-line managers seeking to enhance their practical leadership capabilities

Training Program:

Unit 8000-250: Developing Yourself as a Team Leader
- Understand the roles, responsibilities, and skills of a team leader while identifying areas for personal development.

Unit 8000-252: Planning and Monitoring Work
- Learn techniques for effectively planning workloads, setting targets, and monitoring team performance.
Unit 8000-253: Developing the Work Team
- Explore methods for team building, improving communication, and enhancing motivation within the team.
Unit 8000-254: Induction and Coaching in the Workplace
- Gain the skills to induct new staff members and coach existing team members to improve performance and integration.
Unit 8000-273: Gathering, Interpreting and Utilising Data in the Workplace
- Learn how to collect and analyse workplace data to support decisions and improve operational efficiency.
Unit 8000-267: Business Improvement Techniques
- Understand basic tools and techniques for process improvement and how to implement positive changes in the workplace.

Level 2 Certificate in Effective Team Member Skills

Unit Code: 8003-21

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, interactive activities, group discussions, case studies

Certification: ILM

Course Overview:

The Level 2 Certificate in Effective Team Member Skills equips participants with essential teamwork and personal development competencies required to thrive in modern workplace environments. This course enhances awareness of one’s role in a team, builds communication and collaboration abilities, and promotes a positive and proactive work ethic.

Training Objectives:

Develop practical skills to contribute effectively within a team setting
Understand how to communicate and collaborate to support team goals
Reflect on individual strengths and areas for improvement
Promote positive workplace behavior and accountability
Learn strategies to become a supportive and adaptable team player

Training Designed For:

Entry-level employees
Team members aiming to improve their workplace effectiveness
Staff preparing for greater team responsibilities
Apprentices and individuals starting their professional careers

Training Program:

8003-227 – Developing Effective Team Member Skills

Gain insight into the behaviors, attitudes, and practices that make a team function successfully. Explore key teamwork principles, such as reliability, flexibility, and interpersonal respect.

8003-230 – Developing Yourself as an Effective Team Member

Learn to assess your strengths and areas for growth as a team member. Set development goals and identify actions to improve personal contribution, initiative, and communication in a team setting.

Level 2 Diploma in Team Leading

Unit Code: 8620-31

Delivery: Online, In-Class, or Blended Learning

Method: Lectures, practical workshops, team projects, assessments, case studies

Certification: ILM

Course Overview:

The Level 2 Diploma in Team Leading is designed for aspiring and newly appointed team leaders. This comprehensive program develops the core skills needed to lead and manage teams effectively. It combines essential leadership principles with practical workplace applications, communication techniques, performance management, and project participation—enabling learners to become confident, capable team leaders in any industry.

Training Objectives:

Develop personal effectiveness and leadership capability
Understand core principles of team leadership and business operations
Enhance communication and relationship-building skills
Apply project participation, innovation, and meeting skills in team settings
Promote equality, diversity, and safety in the workplace
Strengthen administrative skills such as storing/retrieving information

Training Designed For:

New or aspiring team leaders
Junior managers or supervisors
Staff transitioning into leadership roles
Apprentices in leadership pathways

Training Program:

8620-200 – Manage Personal Performance and Development

Learn how to set goals, manage workloads, and review personal progress effectively.

8620-201 – Communicate Work-Related Information

Improve verbal and written communication for workplace collaboration.

8620-202 – Lead and Manage a Team

Gain insight into managing performance, delegating tasks, and motivating team members.

8620-203 – Principles of Team Leading

Understand the fundamentals of leadership styles, team dynamics, and managing change.

8620-204 – Understand Business

Explore how businesses operate, including economic environments, structures, and responsibilities.

8620-205 – Develop Working Relationships with Colleagues

Learn to build trust, resolve conflict, and collaborate effectively with team members.

8620-206 – Contribute to Meetings in a Business Environment

Acquire skills to participate actively and productively in business meetings.

8620-207 – Principles of Equality and Diversity in the Workplace

Understand legal and organizational responsibilities and the value of an inclusive workplace.

8620-208 – Health and Safety Procedures in the Workplace

Learn basic safety principles, risk awareness, and responsibilities under health and safety law.

8620-209 – Store and Retrieve Information

Develop skills in organizing, maintaining, and retrieving data in a business setting.

8620-309 – Encourage Innovation

Discover how to support creative thinking and continuous improvement in your team.

8620-316 – Participate in a Project

Understand project roles, tasks, and how to contribute effectively from planning to delivery.